At CourtScout, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our court booking platform. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect information that you provide directly to us, as well as information that is automatically collected when you use our platform:
Personal Information:
- Name and contact information (email address, phone number)
- Account credentials (username and password)
- Payment information (processed through PayMongo - we do not store full credit card details)
- Profile information and preferences
- Court owner business information (if applicable)
Booking Information:
- Booking history and preferences
- Court reviews and ratings
- Communication between you and court owners
- Cancellation and refund records
Technical Information:
- IP address and device information
- Browser type and version
- Location data (with your permission)
- Usage data and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and managing your bookings and payments
- Sending booking confirmations, reminders, and updates
- Facilitating communication between players and court owners
- Providing customer support and responding to your inquiries
- Improving and personalizing your experience on our platform
- Analyzing usage patterns to enhance our services
- Detecting and preventing fraud and unauthorized activities
- Sending you promotional communications (with your consent)
- Complying with legal obligations and enforcing our Terms of Service
- Developing new features and services
3. Payment Information
All payment transactions on CourtScout are processed through PayMongo, a PCI-DSS compliant payment processor. We do not store your complete credit card or debit card information on our servers. PayMongo handles all payment card information in compliance with industry security standards.
We may store limited payment information such as:
- Last four digits of your card for identification purposes
- Card type (Visa, Mastercard, etc.)
- Payment method used (GCash, Maya, credit/debit card)
- Transaction history and receipt information
For more information about PayMongo's security practices, please visit their privacy policy.
4. Information Sharing
We share your information in the following circumstances:
With Court Owners:
When you make a booking, we share your name, contact information, and booking details with the court owner to facilitate your reservation. This information is necessary for the court owner to prepare for and confirm your booking.
With Payment Processors:
We share transaction information with PayMongo to process your payments securely. PayMongo handles this information according to their own privacy policy and security standards.
With Service Providers:
We may share information with third-party service providers who perform services on our behalf, such as email delivery, hosting, analytics, and customer support. These providers have access only to the information necessary to perform their functions.
For Legal Reasons:
We may disclose your information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of CourtScout, our users, or others.
Business Transfers:
If CourtScout is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure storage of personal information in encrypted databases
- Regular security assessments and updates
- Access controls limiting who can view your information
- Secure authentication mechanisms
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account password.
6. Your Rights
You have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you
- Correction: You can update or correct your account information at any time through your account settings
- Deletion: You can request deletion of your account and personal information (subject to legal retention requirements)
- Objection: You can object to certain processing of your personal information
- Portability: You can request your data in a portable format
- Withdraw Consent: You can withdraw consent for marketing communications at any time
- Opt-Out: You can opt out of promotional emails by clicking the unsubscribe link in our emails
To exercise any of these rights, please contact us at privacy@courtscout.io. We will respond to your request within a reasonable timeframe.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on CourtScout. Cookies are small data files stored on your device that help us:
- Keep you logged in to your account
- Remember your preferences and settings
- Understand how you use our platform
- Improve our services and features
- Provide personalized content and recommendations
- Measure the effectiveness of our marketing campaigns
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
We may also use third-party analytics services like Google Analytics to help us understand how users interact with our platform. These services may use cookies and similar technologies to collect information about your usage.
8. Data Retention
We retain your personal information for as long as necessary to provide you with our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account information is retained while your account is active
- Booking history and transaction records are retained for accounting, tax, and legal compliance purposes (typically 7 years)
- Communication records are retained for customer support and dispute resolution
- Technical data and analytics may be retained in aggregated, anonymized form
If you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as fraud prevention or financial record-keeping).
9. Children's Privacy
CourtScout is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will delete that information immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@courtscout.io so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending you an email notification (if you have an account with us)
- Displaying a prominent notice on our platform
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of CourtScout after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@courtscout.io
Privacy Inquiries: For data access, correction, or deletion requests
Platform: CourtScout Philippines
We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Thank you for trusting CourtScout with your personal information. We are committed to protecting your privacy and providing you with a safe, secure court booking experience.